Privacy Policy – 19jili Online Casino Philippines

1 Introduction

This Privacy Policy ("Policy") describes how 19jili ("we," "us," or "the Platform"), operating the website at https://19jili.best, collects, uses, stores, and protects the personal information of players and visitors in the Philippines.

19jili is committed to maintaining the privacy and security of every player's personal data. This Policy is written to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, along with its implementing rules and regulations. It also reflects international best practices for data protection in the online gaming industry.

By registering an account on 19jili, making a deposit, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not consent, please do not use the 19jili platform.

2 What Personal Information We Collect

19jili collects only the personal information that is necessary for us to operate the platform, verify your identity, process transactions, and comply with our legal obligations. Here is a breakdown of the categories of data we collect:

2.1 Account Registration Data

• Full legal name
• Date of birth
• Email address
• Philippine mobile number
• Username and hashed password

2.2 Identity Verification (KYC) Data

• Government-issued ID (e.g., PhilSys, passport, driver's licence, SSS/GSIS ID)
• Proof of address (e.g., utility bill, bank statement dated within 90 days)
• Selfie or liveness check image where required

2.3 Financial and Transaction Data

• GCash or Maya mobile number linked to your account
• Bank account details used for withdrawals (e.g., BDO, BPI, UnionBank)
• Deposit and withdrawal amounts and timestamps
• Bet history, game activity, and win/loss records

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser
• Session timestamps and platform interaction logs
• Referral source and marketing campaign attribution (if applicable)

2.5 Communications Data

• Support chat and email correspondence
• Survey responses and feedback submissions
• Promotional opt-in preferences

3 How We Collect Your Information

19jili collects personal information through the following means:

• Directly from you: When you register an account, submit KYC documents, make deposits or withdrawals, contact support, or fill in any form on the platform.
• Automatically: When you use the platform, our servers and analytics tools automatically log technical data including your IP address, device details, and browsing behaviour within the site.
• From payment providers: When you make a transaction via GCash, Maya, BDO, BPI, or another supported payment channel, 19jili receives confirmation and reference data from those providers to verify and reconcile the transaction.
• From identity verification providers: When you complete KYC verification, our third-party verification partner processes your documents and returns a verification result to 19jili. The raw document images are handled by the verification provider in accordance with their own privacy terms.
• From cookies and tracking technologies: See Section 9 for full details on how 19jili uses cookies and similar technologies.

4 How We Use Your Personal Information

19jili uses your data for the following purposes:

19jili does not use your personal data for any purpose beyond those listed above. We do not build advertising profiles or sell data to third-party marketers.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, 19jili processes personal information on the following lawful grounds:

• Consent: You give explicit consent when you register an account and accept this Privacy Policy. You may withdraw consent at any time, though this may affect your ability to use the platform.
• Contractual necessity: Processing is necessary to perform the contract between you and 19jili — for example, to operate your account and process your transactions.
• Legal obligation: 19jili must collect and retain certain data to comply with anti-money laundering (AML) regulations, gaming licensing conditions, and tax reporting requirements under Philippine law.
• Legitimate interests: 19jili has a legitimate interest in protecting the platform from fraud, ensuring fair play, and improving the quality of our service — all of which require some degree of data processing.

6 Who We Share Your Data With

19jili does not sell, rent, or trade your personal information. We share data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, and Mastercard receive transaction data to process your deposits and withdrawals. These providers are independently regulated and have their own privacy obligations.
• KYC/AML verification providers: Third-party identity verification partners receive your submitted documents to carry out age verification and identity checks. These partners are contractually bound to data protection standards.
• Analytics and platform providers: We use trusted technology partners to host and improve the 19jili platform. These providers access data only to perform services on our behalf and are bound by strict data processing agreements.
• Regulatory and law enforcement authorities: 19jili will disclose personal data to the relevant Philippine government agencies, gaming regulators, or law enforcement bodies when required to do so by law, court order, or regulatory instruction.
• Fraud prevention networks: Where legally permitted, 19jili may share flagged account data with industry fraud prevention systems to protect other operators and players from known bad actors.

7 How Long We Keep Your Data

19jili retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. General retention periods are as follows:

• Account data: Retained for the duration of your active account, plus a minimum of 5 years after account closure to meet AML and gaming licensing record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required under Philippine financial regulations.
• KYC documents: Retained for at least 5 years after account closure or the date of the last transaction.
• Support communications: Retained for 2 years from the date of the last interaction, or longer if relevant to an ongoing dispute.
• Marketing data: Retained until you withdraw consent, after which it is deleted within 30 days.

When data is no longer needed, 19jili deletes or anonymises it in a secure manner. Anonymised data that cannot be used to identify you may be retained for statistical and platform improvement purposes indefinitely.

8 How We Protect Your Data

19jili takes data security seriously. We employ a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption: All data transmitted between your device and the 19jili platform is encrypted in transit using industry-standard TLS protocols.
• Encrypted storage: Sensitive data fields — including passwords and payment details — are stored in encrypted form and never held in plain text.
• Access controls: Personal data is accessible only to authorised 19jili personnel who require it for legitimate operational purposes. All access is logged.
• Two-factor authentication: 19jili supports two-factor authentication for player accounts. We strongly recommend enabling this in your account settings.
• Regular security reviews: The platform undergoes periodic security audits and vulnerability assessments to identify and address potential weaknesses.
• Incident response: In the unlikely event of a data breach affecting your personal information, 19jili will notify affected players and the National Privacy Commission (NPC) of the Philippines within the timeframes required by law.

While we do everything reasonably practicable to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials private and for logging out of 19jili on shared devices.

9 Cookies and Tracking Technologies

19jili uses cookies and similar technologies to operate the platform, remember your preferences, analyse usage patterns, and improve your experience. Here is a summary of the types of cookies we use:

• Essential cookies: Required for basic platform functionality — logging in, maintaining your session, and processing transactions. You cannot opt out of these without disabling platform use entirely.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options to provide a more personalised experience.
• Analytics cookies: Help us understand how players use the platform — which pages are visited, where errors occur, and how the platform performs across different devices. This data is aggregated and not linked to your identity.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These cookies help 19jili identify which offers are most relevant to you based on your activity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may be less personalised. For more control, you can also adjust your communication preferences in your 19jili account settings.

10 Your Data Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, Filipino data subjects have the following rights regarding their personal information held by 19jili:

To exercise any of these rights, please contact us at support@19jili.best with the subject line "Data Privacy Request." We will respond within 15 business days. We may request proof of identity before processing your request.

11 Minors and Age Restrictions

The 19jili platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. Age verification is a mandatory step in the account opening process, and we will request supporting documentation before processing any withdrawal.

If 19jili discovers that an account has been created by or on behalf of a minor, the account will be immediately suspended, all pending bets and transactions will be voided, and the matter may be referred to relevant authorities. Any balance held will be returned to the payment source after investigation.

If you are a parent or guardian and believe your child has accessed or registered on 19jili, please contact us immediately at support@19jili.best so we can take appropriate action.

12 Cross-Border Data Transfers

Some of 19jili's technology and service providers operate infrastructure outside the Philippines. As a result, your personal data may be transferred to and processed in other countries.

Where such transfers occur, 19jili ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards include contractual clauses that require the recipient to process your data to the same standard as required under Philippine law.

By using 19jili and accepting this Privacy Policy, you consent to such cross-border transfers where necessary for the provision of the platform's services. If you have concerns about specific transfers, you may contact us at support@19jili.best for more information.

13 Changes to This Privacy Policy

19jili may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered players by email or through an in-platform notification before the changes take effect. Minor clarifications or corrections may be made without notice.

Continued use of the 19jili platform after an updated Privacy Policy has been posted constitutes your acceptance of the changes. We recommend checking this page periodically. If you disagree with any update, you may close your account by contacting support.

14 Contact Us – Data Privacy Queries

If you have any questions, concerns, or requests related to this Privacy Policy or the way 19jili handles your personal data, please contact us through the following channels:

• Email: support@19jili.best (use subject line: "Data Privacy Request" for all data-related queries)
• Live Chat: Available on the 19jili platform 24 hours a day, 7 days a week
• FAQ: Visit the 19jili FAQ page for quick answers on account and data questions

We aim to acknowledge all data privacy requests within 3 business days and resolve them within 15 business days. For complex requests, we will keep you informed of progress throughout the process.